1. INTRODUCTION

Welcome to Bombay Hot (bombayhot.in). These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

Bombay Hot is operated by Total Sweets Snacks Solutions, with our factory located at G-52, Agro Park Phase-2, UPSIDC, Kursi Road, Distt. Barabanki-225302 (U.P.), India.

2. DEFINITIONS

• "Website" refers to bombayhot.in and all associated pages and services.
• "We", "Us", "Our" refers to Bombay Hot and Total Sweets Snacks Solutions.
• "You", "Your", "User" refers to the person accessing or using the website.
• "Products" refers to namkeen, snacks, and food items sold on our website.

3. USE OF WEBSITE

3.1 Eligibility

You must be at least 18 years old to make purchases on our website. By placing an order, you represent that you are of legal age to enter into binding contracts.

3.2 Account Registration

You may be required to create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to our systems or networks.
• Transmit any viruses, malware, or harmful code.
• Interfere with the proper functioning of the website.
• Engage in any fraudulent activity or misuse of our services.

4. PRODUCTS AND ORDERS

4.1 Product Information

We strive to provide accurate descriptions, images, and pricing for all products. However, we do not warrant that product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

4.2 Product Availability

All products are subject to availability. We reserve the right to limit the quantities of products offered and to discontinue any product at any time. In the event that a product is unavailable after you have placed an order, we will notify you and provide a full refund or offer an alternative product.

4.3 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or reject any order for any reason. We may require additional verification or information before accepting an order. Order acceptance occurs when we send you a confirmation email indicating that your order has been processed.

4.4 Order Cancellation

You may cancel your order before it is dispatched by contacting us at +91 9125555479 or info@bombayhot.in. Once an order has been dispatched, it cannot be cancelled but may be eligible for return according to our Return and Refund Policy.

5. PRICING AND PAYMENT

5.1 Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets as displayed at checkout. Payment must be received in full before order processing and dispatch.

5.3 Payment Security

All payment transactions are processed through secure payment gateways. We do not store complete credit card or debit card information on our servers. You are responsible for providing accurate payment information.

6. SHIPPING AND DELIVERY

6.1 Shipping Areas

We currently ship products within India. Delivery times and charges may vary based on location. Please refer to our shipping policy for detailed information.

6.2 Delivery Timeframes

We aim to process and dispatch orders within 2-3 business days. Delivery typically takes 5-7 business days depending on your location. These timeframes are estimates and not guaranteed. Delays may occur due to circumstances beyond our control.

6.3 Free Delivery

Free home delivery is provided for all orders above Rs. 500. Shipping charges will apply to orders below this amount as per our shipping policy.

6.4 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. You must inspect the package upon delivery and report any damage or issues immediately.

7. RETURNS AND REFUNDS

7.1 Return Eligibility

Due to the perishable nature of our food products, we generally do not accept returns unless the product received is damaged, defective, or incorrect. Returns must be initiated within 2 days of delivery.

7.2 Return Process

To initiate a return, contact us at +91 9125555479 or info@bombayhot.in with your order number, photographs of the damaged or defective product, and a description of the issue. We will review your request and provide instructions if your return is approved.

7.3 Refunds

Approved refunds will be processed within 7-10 business days to your original payment method. Shipping charges are non-refundable except in cases where we shipped an incorrect or defective product.

8. PRODUCT QUALITY AND SAFETY

8.1 Food Safety Standards

All our products are manufactured following strict food safety and hygiene standards. We are committed to providing high-quality, 100% palm oil-free namkeen products.

8.2 Allergen Information

Our products may contain allergens such as nuts, wheat, soy, and other ingredients. Please review product descriptions carefully and contact us if you have specific allergen concerns before placing an order.

8.3 Shelf Life and Storage

All products are packaged with manufacturing and best-before dates clearly marked. Please store products in a cool, dry place and consume before the indicated date for optimal freshness and quality.

9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Bombay Hot or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Bombay Hot and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website or purchase of products. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

We do not guarantee that the website will be uninterrupted, secure, or error-free, or that defects will be corrected. We are not responsible for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Bombay Hot, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the website, violation of these Terms, or infringement of any rights of another party.

12. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified Terms. We recommend reviewing these Terms periodically.

14. TERMINATION

We reserve the right to suspend or terminate your access to the website at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the website will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

15. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Barabanki, Uttar Pradesh, India.

16. DISPUTE RESOLUTION

In the event of any dispute arising from these Terms or your use of our services, we encourage you to first contact us to seek resolution. If the dispute cannot be resolved informally, you agree to submit to binding arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996.

17. SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Bombay Hot regarding your use of the website and supersede all prior agreements and understandings.

19. CONTACT INFORMATION

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

Bombay Hot

Total Sweets Snacks Solutions

Factory Address: G-52, Agro Park Phase-2, UPSIDC

Kursi Road, Distt. Barabanki-225302 (U.P.), India

Phone: +91 9125555479

Email: info@bombayhot.in

Website: www.bombayhot.in

20. ACKNOWLEDGMENT

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You also acknowledge that these Terms constitute a legally binding agreement between you and Bombay Hot.