Shipping and Delivery Policy

Welcome to BombayHot! We are committed to ensuring that your snacks are delivered quickly and reliably. Below is our detailed Shipping and Delivery Policy:

1. Order Processing

Processing Time: All orders are processed within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.
Order Verification: To ensure security and accuracy, all orders are subject to verification. This may involve contacting you for confirmation. We reserve the right to cancel any orders that fail verification or do not meet our criteria.
Order Changes: If you need to make changes to your order, please contact us as soon as possible. Once an order is processed, changes may not be possible.

2. Shipping Charges

Standard Shipping Fee: A flat rate of ₹50 applies to all orders, regardless of size or weight.
Free Shipping: Enjoy free standard shipping on orders over ₹499. The free shipping promotion applies to the total order amount after discounts and before taxes.
Shipping Upgrades: Expedited or express shipping options are not currently available. All orders are shipped using standard shipping methods.

3. Delivery Time

Estimated Delivery Time: Orders generally arrive within 3-7 business days from the date of shipment, depending on the delivery location.
Delivery Areas: We deliver to all major cities and towns across India. Delivery times may be extended for remote or rural areas.
Holiday and Peak Seasons: During peak seasons or holidays, delivery times may be extended due to high order volumes and increased demand on courier services.

4. Tracking Your Order

Tracking Information: Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your shipment.
Real-Time Updates: You can use the tracking number to view real-time updates on the status and location of your package.
Tracking Issues: If you experience issues with tracking your order or do not receive tracking information, please contact our customer support team.

5. Shipping Delays

Possible Delays: While we strive for timely delivery, delays may occur due to factors such as weather conditions, logistical issues, or courier disruptions.
Notification of Delays: In the event of significant delays, we will inform you via email and provide an updated delivery estimate.
Resolution: For prolonged delays, please contact our customer support team for assistance and further information.

6. Shipping Issues

Incorrect Address: Ensure that you provide accurate shipping details at checkout. Incorrect addresses may result in delivery delays or non-delivery.
Damaged or Incorrect Items: If you receive damaged or incorrect items, please notify us within 48 hours of delivery. Provide details and photos of the issue to facilitate a prompt resolution.
Missing Items: If items are missing from your order, contact us immediately. We will investigate and work to resolve the issue.

7. International Shipping

Domestic Only: Currently, we only offer shipping within India. We do not provide international shipping at this time.

8. Delivery Policies

Delivery Times: Deliveries are made during regular business hours, Monday through Saturday. Specific delivery time slots are not guaranteed.
Delivery Attempts: If you are unavailable at the time of delivery, the courier may make additional delivery attempts or leave a notice for rescheduling.
Delivery Instructions: You may leave special delivery instructions at checkout. We will make every effort to accommodate them, but cannot guarantee fulfillment.